Shipping policy

Processing times

All orders are roasted fresh and typically ship within 1–3 business days. During high‑volume periods, processing may take slightly longer, but we always aim to get your coffee out as quickly as possible.

You will receive a confirmation email when your order is placed and a tracking email once your order ships.

Shipping rates

Shipping is a flat rate of $5 for orders under $45.

Orders of $45 or more ship free anywhere in the United States.

Shipping rates for international orders, if available, will be calculated at checkout.

Delivery estimates

Once shipped, most U.S. orders arrive within 2–5 business days depending on your location. Delivery times are estimates and may vary due to carrier delays, weather, or seasonal volume.

Order tracking

After your order ships, you will receive a tracking link via email. Tracking updates may take up to 24 hours to appear depending on the carrier.

Incorrect or damaged shipments

If your order arrives damaged, incorrect, or missing items, contact us within 7 days at here with your order number and a photo of the issue. We will immediately send a replacement or issue a refund.

Shipping address issues

Please double‑check your shipping address at checkout. CoffeeCo is not responsible for delays or lost packages due to incorrect or incomplete addresses. If a package is returned to us, we can reship it once the correct address is provided, and additional shipping charges may apply.

International shipping

If international shipping is enabled, duties, taxes, and import fees are the responsibility of the customer. Delivery times vary by destination and customs processing.

Lost or delayed packages

If your package appears lost or significantly delayed, contact us and we will work with the carrier to resolve the issue. In most cases, we can replace or refund the order once the carrier confirms the package is lost.