Refund policy

Returns

Because coffee is a perishable product, we do not accept physical returns of any coffee items. This ensures every customer receives coffee that is fresh, safe, and uncompromised.

If there is an issue with your order, we will resolve it through a refund, replacement, or reshipment depending on the situation. You can contact us anytime at here.

Damaged or incorrect orders

If your order arrives damaged, incorrect, or defective, email us within 7 days of delivery with your order number and a photo of the issue. We will immediately send a replacement or issue a refund.

Taste issues

If you did not enjoy the coffee you received, reach out to us. Taste is personal, and we want you to love your CoffeeCo experience. We may offer a replacement roast, a discount on your next order, or a partial refund depending on the situation.

Non returnable items

We cannot accept returns on the following items:

  • Coffee and other perishable goods

  • Opened consumables

  • Sale items

  • Gift cards

These restrictions are standard across the specialty coffee industry.

EU 14 day cooling off period

If your order is shipped to the European Union, you may cancel your order within 14 days of delivery. This applies only to unopened, unused, non perishable items. Coffee, as a perishable food product, is excluded from this rule.

Refunds

Once we review your issue, approved refunds are processed to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at here.