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Frequently asked questions

Ordering

Where is my order?

Most orders ship within 2–5 business days. Tracking is emailed as soon as it’s on the way.

Can I change my order?

If your order hasn’t been roasted or packed yet, we can usually update it. Contact us quickly.

Do you accept returns?

Coffee is perishable, but if something arrives damaged or incorrect, we’ll make it right.

Shipping

How long does shipping take?

Most orders arrive in 3–7 business days depending on your location.

Do you ship internationally?

We currently ship within the U.S.

Do you offer free shipping?

Orders over $45 ship free for CoffeeCo Brand Coffee!

Free shipping thresholds apply at checkout.

Coffee & Freshness

How fresh is the coffee?

All CoffeeCo orders are roasted fresh in small batches before shipping.

How should I store my coffee?

Keep it sealed, cool, and away from sunlight for best flavor.

Do you offer whole bean and ground?

Yes, choose your grind option on the product page.

Subscriptions

Can I pause or cancel my subscription?

Yes, manage, pause, or cancel anytime through your account.

Can I change my subscription product?

Absolutely, swap products or adjust frequency anytime.

Payments

What payment methods do you accept?

We accept major cards, Shop Pay, Apple Pay, and more.

Is my payment information secure?

Yes, all payments are encrypted and processed securely.